Jun 9, 2009

Advantages of Home-Based Call Center Jobs Benefits of Working from Home as Virtual Contact Center Agent

Suite101.com

Sulemana Braimah

Virtual call centers are increasing in popularity and are fast replacing conventional on-site customer care centers. As home-based workers, virtual call center agents enjoy the benefit of a convenient commute without having to own a car for daily transportation to and from work and therefore save on expenses on gas or bus tickets, parking fees and buying work clothes. Agents also save money by preparing their own lunch at home instead of having to buy lunch in restaurants at relatively expensive rates.

September 03, 2010

Work From Home? Get These Tax Write-offs

FOXBusiness

Liza Porteus Viana

A "home office" is any part of the home considered the “principal place” you conduct business. Here are some home office deductions to consider when filing your taxes: When deducting "home office" expenses, you can take the square footage of your home office divided by the square footage of your entire home. An office computer, office phone, or other business equipment used exclusively for business. Mortgage interest and real estate taxes may be able to be deducted under certain conditions. So can maintenance expenses, utilities and off-the-shelf computer software.

Jan 2, 2010

Melissa Brewer

You're paid anywhere from $7.00 to $30.00 an hour, and you work not just the hours – but the minutes - that you choose. Homeshoring moves jobs out of high-overhead call centers and into the homes of US workers, rather than out of the country. Homeshoring cuts costs, but not corners, when it comes to saving money and creating valuable contacts with customers.

January/February 2008

Save Money and Help Staff with Telecommuting and Flextime

Connections Magazine

Many call centers are already realizing the significant upside of this model. Organizations that have created an infrastructure for remote agents typically report savings anywhere from 25 to 90 percent on corporate real estate costs alone. There is little doubt the home agent model can increase the talent pool and improve retention. The flexibility of working at home expands the pool of potential agents to include persons previously unavailable due to limited mobility, limited hours of availability, family situations, or geographic location. Thanks to new technologies and services for the contact center, a highly distributed staff can be managed just like personnel down the hall

2009

House Calls: Truly Successful Home-Agent Case Studies

International Customer Management Institute

"Retention [among our home agents] so far has been 30 percent better than in-house,” says Tim Cook, vice president of North American Operations for Hilton Reservations & Customer Care. "Quality is better. They test better. Attendance is better. And productivity is as good as or better than in-house."