A Non-Profit Organization
Putting America Back to Work
Username:
 Password:
Share Facebook ybuzz gbuzz email
Home About Us Job Search Company Info Testimonials News Blog FAQs Contact Us

Our continuous recruiting program allows us to find
the best home agents for your virtual call center employment

Our extensive virtual call center employment pool allows us to quickly provide
you the type of home based call center agents you need - when you need it

The American Home Agent Association offers a large resource of pre-screened individuals that are looking for full and part time virtual call center employment. All home agents have a late model home computer, high speed DSL line, land line phone,   headset, and a quiet place to work. Many have successfully passed a 13 course service skills training program, background check, aptitude test and voice test.  

  • Full-Time or Part time
  • Second Job
  • Contractors
  • Employees
  • Retirees
  • Disabled individuals
  • Registered nurses
  • Military spouses
  • Single parents
  • New mothers
  • Photographers / Writers
  • College and graduate students
  • Families with one car

Quality

Our virtual call center employment recruiting is nationwide to find the best-qualified work from home candidates using our extensive, customized databases that measure knowledge and skills without being limited by geographic proximity.
 

Performance

Our virtual call center employment recruiting produces home agents that out perform premise-based agents by 20% or more because they operate in a work environment of their choosing. They decide when they want to work, what they want to do, and for whom they want to work. Simply put, the home agents we find for you are motivated to do better.
 

Lower Attrition

The home agents that accept virtual call center employment are often looking for that type of job as a career. This reduces turnover to as little as 10% per year with home agents who are best suited to your company. With American Home Agent Association member home agents, you’ll have more loyalty and commitment than that found with premise based call center agents.

 

Scheduling

Home Agents value flexible scheduling and are more willing to accept call center employment for nights, weekends and holidays.  This makes it easier to increase occupancy during the most productive hours and days, or handle spikes in volume or reduce staff during volume decreases
 

Cost Savings
  • Lower attrition reduces recruiting and training costs
  • Lower attrition results in better overall performance
  • Independent contractors or part-time employees eliminate benefit costs
  • Avoid paying social security and payroll taxes with Independent Contractors
  • Only pay work at home agents for time spent on the phone
  • Agents pay for their own PC, high speed internet and other equipment
 

Full-Time and Part-Time Virtual Call Center Employment

Home agents can be assigned the hours your company wants, whether that is full time or part time. Home agents live in all time zones and many will work flexible hours, so your company can set up work schedules that provide constant coverage and stay within budget. We can find you home agents for virtual call center employment that are experienced, educated, and motivated. They have attributes that enable them to per from better than full time and part time employees housed in premise based call centers.


Using part time agents lowers your costs by eliminating your paying benefit costs. It also increases performance by limiting employment to the most productive or highest volume hours or days of the week. Our large agent pool also allows us to find you agents that want to work from home but live within driving distance of your facility. This is ideal to facilitate programs that require longer training periods. We can also find you home agents experienced in your types of products or services, or call type. In general the home agents we make available to you will provide better performance and many would never apply for premise based call center employment. Better quality agents are available, because working at home is highly valued and eliminates commuting costs, provides added income tax incentives, and provides more family time through schedule flexibility.

Independent Contractors

Work with home agents who are independent contractors and your company may be able to reduce your obligation to contribute social security, unemployment and other payroll and income taxes. Your business can also avoid having to compete with employers that offer benefits such as paid vacations and holidays.


Home agents who work as independent contractors have their own company with a tax identification number and the ability to invoice for services. Work at home companies interested in using independent contractors should consult their advisors on call center employment laws and tax regulations.