virtual call center management, supervisors and trainers
we find you will have the experience and qualifications for your programs
Our screening process allows us to identify the most qualified virtual call center management, supervisors, and trainers with a track record for successfully initiating, operating and improving the performance of work from home call centers for some of the leading companies in America.
Experienced Virtual Call Center Management
Our association can put you in touch with experienced virtual call center management, trainers, and supervisors all who have extensive experience in setting up a virtual call center, as well as handling the operations. All the candidates we send you are looking for full-time positions.
Application and Skills Test
Save the time and expense of advertising for, and interviewing, work at home agents. and virtual call center management. Instead, choose from our home agents and call center management who are pre-qualified. Our association screens each applicant for call center management and home agents background, We also review each home agent's workspace and equipment. Our online skills test is designed to help identify a home agent's learning capacity and other abilities to find you the best performers.
You can screen the voices of our home agents to make sure they fit your company requirements and needs. Our association’s voice audition includes an oral reading test and a series of questions to help determine the agent's abilities. The results are digitally recorded for easy retrieval and review. Your company can listen to and assess the applicant's thought process, communication and language proficiency even before conducting an interview.
Pre-screened Call Center Agents
Our proven screening process identifies those work at home agents that have the skills needed to provide excellent call center services from their home. You can select from as many applicants as you need to fill a long term or short term project.
American Home Agent Association agent members, and virtual call center management, supervisors and trainers, have undergone background checks conducted by LexisNexis®, the leading company of its kind in the nation. LexisNexis searches its own national and state databases to locate any felony or misdemeanor convictions. They use online systems and visit courthouses to retrieve information. You can also request custom database searches and drug tests.
Service Skills Training
Our service skills training program for home agents has thirteen, 20 minute high quality video segments. Each includes comprehensive quizzes to test retention. Courses cover such things as communication skills, listening skills, fact finding techniques, maintaining a service mentality, how to provide excellent customer service and much more. You are provided each work from home agent's test scores on each training segment.