This virtual call center reporting software provides instant access to ALL KEY PERFORMANCE INDICATORS (KPI's) for every project, for every work from home agent -- in real time.
This virtual call center reporting software can produce real-time online view of all KPI's for every call campaign. This call center reporting software is critical to the success of your work from home call center projects.
Call Center Reporting Tools to Manage Your Work From Home Virtual Call Center Online
This call center reporting software allows you to manage your inbound call volume and outbound call campaign performance in real time. This vital information helps managers determine what changes are needed on the fly to improve performance, change worker hours and take other steps that can reduce costs and increase revenue.
With this virtual call center reporting software, your business has immediate online access to a database of ALL KEY PERFORMANCE INDICATORS (KPI's) for every aspect of every project in real time. This also provides managers and agents with access to historical information so a comparison of results can be made.
This call center reporting software provides the tools to manage sudden increases or decreases in call volume and other unexpected conditions. Your company’s managers and agents can use this real-time information to maximize performance.
This call center reporting software allow all data to be instantaneously viewed by call, agent, campaign, date and time interval, or by any other desired measurement criteria within the database. With instant access to data, you will have better information with which to make decisions enabling you to make decisions faster.