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Virtual Call Center Home Based Agents
Virtual call center home agents perform the same functions as call center premise based agents, except they work from home and are connected to the call center computers, technology and systems through the home agent's fully secured home PC and high speed internet connection.
Higher Educated Virtual Call Center Home Agents
Virtual call center agents working from home are often more qualified and higher educated than agents attracted to traditional call centers. About 75% have some college education, and the desire for this type of work leads to only a 10% first year attrition rate versus 100%, or more, with on-premise agents.
Better Performance for Virtual Call Center Agents
Besides having a lower operating cost,virtual call center home agent performance is on average 20% better than premise based call center agents. Home agents are more willing to work nights, weekends or holidays, and are readily available to handle spikes in volume or take time off during volume decreases.
Virtual Call Center Solutions
A virtual call center can be used for specific projects, increase capacity, or increase call volume during the most productive times or days of the week. With the assistance of the American Home Agent Association it is easy to locate qualified call center management, home agents, call center software and technology that makes operating a virtual call center no more difficult than a premise based call center, but with a lot more flexibility and lower costs..