Members can access our online training videos to learn
skills
needed for call center and customer service home jobs
Our training videos for home based call center and customer service jobs
are each 20-minutes and include a retention quiz
These home based call center and customer service training videos are designed to increase your customer service skills
and aptitude test scores no matter which company you apply to. They will teach you the techniques
needed to get the best customer service jobs, and improve your job performance regardless of the
company where you work in the customer service, tech support, telesales, or call
center customer care industry.
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| Questioning Techniques |
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Learn the questioning techniques needed to obtain the best customer service jobs and increase your effectiveness in obtaining valuable information and becoming a better problem solver. |
| Avoid Poor Customer Service Habits |
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Observe poor customer service habits and recognize each behavior to avoid making those errors, and better qualify for the best customer service jobs. |
| Seven Keys to a Positive Attitude |
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Learn how to resist negative influences so you can always provide the best customer service experience for customers, and deliver what companies want when offering customer service jobs. |
| Treat Callers
as Welcome Guests |
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Obtain the best customer service jobs by learning what companies expect of you to assure you present the best possible image of the company. |
| Avoid Emotional Leakage |
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Watch role-playing on how wrong and damaging negative behavior can be when handling customer service.This know how can help you qualify for the customer service jobs you want. |
| Five Forbidden Phrases® |
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Recognize the five phrases proven to annoy customers and learn the preferred alternatives to use to receive the highest customer service job qualification scores. |
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| Influencing the Interaction |
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Identify six practices that help you offer a more positive customer service experience and contribute to a positive interaction for all the customer service jobs that become available to you. |
| Listening Skills |
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Learn listening techniques, by watching realistic vignettes and characters, that make this important requirement for customer service jobs easier. |
| Dealing with Foreign Accents |
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Learn techniques which make communications with foreign language customers easier. Realistic vignettes and characters make this course a powerful sensitivity builder. |
| Handling the Irate Customer |
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To get the highest aptitude scores for customer service jobs you should watch this video and learn how to calm irate customers. |
| Essential Telephone Skills |
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This video helps you Identify the seven key characteristics of superior customer service and learn how to incorporate those skills into your customer service jobs skill. |
| Avoid Appearing to be Rude |
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Qualifying for the highest paying customer service jobs involves you having an awareness of how seemingly innocent behaviors can be considered rude. |
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